At Dotopix, we are committed to ensuring your satisfaction with every purchase. Please review our Return and Exchange Policy below:

1. Eligibility for Returns
We accept returns within 30 days of receiving your order, provided the following conditions are met:

The product must be unused, unopened, and in its original packaging.
Proof of purchase (order confirmation or receipt) must be provided.
Perishable items such as live plants or seeds that have been opened or used are not eligible for returns.
2. How to Initiate a Return
To initiate a return, please contact us via email at [email protected] or call +1 828-919-9645 with your order number and reason for the return. Our customer service team will guide you through the return process.

3. Return Shipping
Customers are responsible for return shipping costs, except in cases where the product received is incorrect or damaged. We recommend using a trackable shipping service as we are not responsible for items lost in transit during the return process.

4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Exchanges
If you would like to exchange a product, please contact us at [email protected]. We accept exchanges under the following conditions:

The item must be in its original, unopened condition.
Exchanges must be initiated within 30 days of purchase.
The customer is responsible for return shipping of the original item and shipping costs for the new item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] or +1 828-919-9645. We will replace the item at no additional cost to you or offer a full refund.

7. Non-Returnable Items
The following items are not eligible for return:

Opened seed packets
Customized or special-order items
Sale items or gift cards
For further assistance, please reach out to our customer service team:

Email: [email protected]
Phone: +1 828-919-9645
We are here to help ensure your gardening experience is a success!